While shopping earlier in the week, I witnessed a woman take a bar stool and two mugs to the return counter. Here’s the exchange.
Clerk: Is there something wrong with the bar stool?
Customer: Yes, the foot rest is on the back. The other one I bought, the foot rest was on the side. We could deal with that by putting our feet to the side. But in the back? Our feet don’t reach back there.
Clerk: I see. Let me ask one of my co-workers to take a look to see if there’s anything we can do. Kelly? Could you look at this?
Kelly checked the stool, then called over Mary. They tipped the chair, examining it closely for some kind of solution. Then they called Joe from the back.
When Joe arrived up front, he obviously noticed the expression on the three women’s faces. He seriously listened to the problem, tipped the chair again, made a few adjustments, and miraculously fixed the chair. The customer was appreciative and amazed. He was laughing as he walked away.
Clerk: Did you still want to return the stool?
Clerk: What about the mugs?
Customer: I’ve decided to keep them, too.
Clerk: Was there anything wrong with them?
Customer: I thought they were left handed mugs, but I can work with that now.
Some people might laugh at that customer but I, always seeing the bright side, have a different conclusion: that lady is a quick learner.
May the farce be with you!